Qantas, the Australian national airline, has endured two high-profile IT failures in recent years and a third major project appears to be at substantial risk. In many respects, the company offers a case study for examining how underlying management issues can cause multiple IT projects to go bad. Project eQ. In late 1995, Qantas canceled its project eQ technology services contract with IBM, four years into a ten-year agreement. The overall program cost was $200 million. According to The Australian Financial Review (1/31/06): The project is understood to have run into trouble early last year after the human resources element was completed. People close to the project say deadlines started to slip as attempts were made to map the...